Etsy's Customer Service Crisis: A Seller's Perspective
Discover why I think Etsy's poor customer service is causing a decline in its platform. From search functionality to the checkout process, learn how Etsy can improve and benefit sellers and buyers alike. ADD YOUR COMMENTS ON X ➜
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✂ ETSY RANT 🎨
I just watched a CNBC report on Etsy and I had to share my reaction. You can check out the video yourself here.
It’s a dive into how Etsy's been on a downward trajectory since their peak in 2021. The graphs they showed were pretty alarming.
In My Opinion…
Etsy's main problem boils down to terrible customer service.
And I don't mean the chat support 🙄
Real customer service starts way before anyone thinks about contacting customer support. It’s about making everything just, I dunno, work!
🧶 Search Functionality: Make sure the search results show people exactly what they're looking for from the most reputable shops. Sprinkle in new shops too!
🪡 Make it Easy to Spend Money: Simplify the process for customers. If they need to upload a picture for a personalized item, there should be a clear, easy way to do that.
👜 Checkout Page: It’s currently a disaster zone. For example, how about a single place for coupon codes instead of 1,000?
As a seller, I am Etsy's customer too. It should be easy for me to use the platform and connect with my ideal customers. (And I make and YOU, ETSY, make money in the process!)
Also, why isn’t Etsy's mission focused on helping every shop grow a little each year? It would benefit literally everyone.
I know these might seem like wild and crazy ideas coming from a random person on the internet.
Please wake up, Etsy! You’re missing out on most basic, critical element of selling.
✂ ETSY RANT 🎨
— cate bligh (@catebligh) May 24, 2024
I just watched a @CNBC report on @Etsy and I had to share my reaction. You can check out the video yourself here: https://t.co/9955F1RQz1
It’s a dive into how Etsy's been on a downward trajectory since their peak in 2021. The graphs they showed were pretty… pic.twitter.com/HWloCkML3K
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